Terms and Conditions

The following terms and conditions are strictly implemented for check-in guests.

1. Guest Registration

The resort is only authorized to accommodate properly registered guests. Guests must present a valid passport for foreigners, or a valid government ID/passport for local residents upon check-in. Refusal or inability to present valid identification may result in denial of reservation without refund. Guests with online reservations must also present the credit card used for booking at check-in.

It is your responsibility to ensure that you and your party obtain the necessary inoculations, medical advice, valid passports, visas, and other travel requirements before the holiday commences.

2. Settlement of Bills

Bills must be settled upon arrival either by cash or valid credit card. Cheques are not accepted. Payment can be made via international bank transfer (net of fees), cash, or credit card. If Maya Resort does not receive the balance by the due date, the booking may be canceled and cancellation charges applied.

For advance booking, a 50% deposit must be made for confirmation. The deposit is to be transferred to the Resort's bank account.

Cancellation Policy

• Full refund for cancellations made 15 working days prior to reservation.
• 30% refund for cancellations made 7–15 working days prior to reservation.
• No refund for cancellations made less than 7 working days prior to reservation.
• Failure to arrive is subject to 100% cancellation fee.

Rebooking Policy

• Re-booking must be requested at least 15 working days before arrival.
• Early check-in/late check-out subject to availability.
• Rooms held until 9 PM on scheduled arrival date; unclaimed reservations are forfeited.
• Lost keys will be charged 500 THB.

Date Changes

Date changes must be requested via email: rsvn@mayaresortsamui.com. If the new rate is lower, the difference may be used during your stay. If higher, you must settle the balance before departure. Subject to availability.

3. Duration of Stay

Guests must use rooms for the agreed period. Early departures will not be refunded.

4. Check-Out Policy

If not specified, check-out is by 11:00 AM on the last day of stay. Guests must vacate rooms by this time.

Occupancy & Children: For safety, insurance, and licensing reasons, each villa has a strict maximum occupancy, and children count as guests. Full details are available here: Occupancy & Children Policy.

Maximum Occupancy by Room Type

• Family Villa: maximum 4 persons
• 2-Bedroom Separated Room Villa: maximum 4 persons
• Garden View Villa: maximum 3 persons
• 2-Bedroom Private Pool Villa: maximum 5 persons
• 3-Bedroom Private Pool Villa: maximum 8 persons

Additional Guest Charges

If more guests arrive than confirmed in the reservation (but still within the maximum occupancy), additional charges apply, including for children.

• Additional child fee: 500 THB per child, per night (when not included in the confirmed reservation)
• This fee does not include an extra bed
• Extra bed: 300 THB per night, subject to availability
• Baby cots are free of charge, subject to availability
• If total guests exceed the villa maximum occupancy, a room upgrade may be required or check-in may be refused

Occupancy Notice: Maximum occupancy is strictly limited by villa type, and children count as guests. Please review our Occupancy & Children Policy before confirming your reservation.

5. Valuables

Guests are advised to keep valuables secured in their room safe. The resort is not responsible for loss due to guest negligence or lack of evidence against resort staff.

6. Smoking Policy

Smoking is prohibited in guest rooms and living rooms. A 5000 THB cleaning fee applies per violation. Smoking is allowed on balconies, terraces, or in the restaurant. Ashtrays must be used.

7. Durian Prohibition

Eating durian in villas or balconies is prohibited. Fine: 5000 THB.

8. Linen and Towels

Provided and changed every 3 days. More frequent changes may incur charges.

9. Parties and Functions

Functions and parties are not allowed in villas or premises. Only registered guests may occupy the villas. Visitor limits apply and are enforced.

Guests are responsible for following all resort regulations. Disruptive or dangerous behavior may result in reservation termination without refund. Guests are strongly advised to obtain travel insurance.

Night-time peace must be respected. Disturbing other guests is prohibited.

Guest Responsibilities

Guests must observe these house rules. Violations may lead to termination of accommodation services before the agreed period ends.